FAQ

We ship globally via DHL (2-5 days for international metro areas)

Metro delivery is typically 2-4 days after dispatch via Aus Post.

We'll send you a tracking number once it ships.

Small (10 inch | 250mm).

Medium (17 inch | 430mm).

Large (24 inch | 600mm).

Extra Large (32 inch | 830mm).

Each size comes in Blue or Wood colour options, framed and ready to hang.

WOOD: High grade Baltic Birch 1.5mm A/B grade plywood. It is thin and lightweight with a beautiful finish. Sourced from one of the world’s leading forest products manufacturers.

Due to the unique properties of each piece of wood used to make your map there will be slight variation in appearance from the maps pictured on our website.

BLUE: The blue uses a premium art matboard.

Each is framed in a hardwood frame with plexiglass glazing.

Yes we can do a custom location of anywhere + you can add a custom name, special message, or mark a specific location (even on our stocked maps). We also offer handwritten gift card notes and a premium wooden gift box upgrade.

Yes. Use our custom map builder to choose any coastal or water location in the world. Tom hand-designs each map using real nautical chart data, with same day design turnaround.

Yes. PEFC and FSC certifications ensure that the wood comes from responsibly managed forests.

Let us know as soon as possible and please photograph the defect/damage. We require notification within 7 days of receiving your map delivery. You can email or call us (contact page) and we will arrange for gallery of the map and send out a replacement as soon as possible.

In the case of our custom maps, we are not responsible for mistakes in the product relating to features that were submitted and approved during the ‘custom map builder’ process. This includes (but is not limited to); choice of scale and layout of map, spelling and grammatical mistakes or the inclusion of special location markers.

Link to your returns policy.

You are able to return any of our stock maps, if you change your mind (though we don’t think you will!). If after receiving delivery of your map you want to return it, you can do so within 7 days, given that it is in it’s original condition and packaging. You will just need to pay for the return shipping costs and we will refund the remaining amount you paid.

All Pangea maps are handcrafted in our workshop and typically take 4-6 days to produce. Custom maps begin production once the design is approved and payment is received. We'll let you know if there are any delays.

During the Christmas season, production may takes an extra 2 days. If it takes longer, we'll upgrade your shipping to express at no extra charge so it arrives on time. We have never missed a Christmas order!

Yes. If you cannot find the size you are looking for, please contact us and we will provide you with a quote for whatever size you are after.

We use Stripe Merchant Facility. This is a secure platform that protects your credit card information.

Yes. However, customs policies vary from country to country and you, or the recipient of your map, may be subject to import duties and taxes which are payable upon delivery. Please contact your local customs authority in the destination where your order is being shipped to.